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Hot Topics!

1) Do I need to upgrade my Mackie Control, Logic Control or extender?

Perhaps, but maybe not. Really, it all boils down to what you are doing or plan to do with your Mackie Control or Logic Control. First, determine the Firmware Version of each of your units (main units AND extenders) - simply watch the display when you power up.

If you have a version 1.x Mackie or Logic Control (including extenders), there is a free MIDI download which will allow you to control all of the Mackie Control supporting DAWs AND Emagic Logic Audio.

If you have a version 1.x Mackie or Logic Control (including extenders) and wish to control Pro Tools via Mackie Control Universal's built-in HUI mode - you'll need to obtain a Mackie Control Universal Upgrade Kit.

If you have a version 2.0 or 2.1 Mackie Control or extender, we have a free MIDI download which will allow you to control all of the Mackie Control supporting DAWs, Emagic Logic Audio and Pro Tools.

If you have version 2.1.1 - you're already up to date.

Visit our Mackie Control Universal Upgrade Center for details.

2) How do I switch between the various operating modes on my v1.2 or higher Mackie Control, v1.2 Logic Control, or v2.0 or higher Mackie Control Universal?

First of all, your controller needs to have Version 1.2 firmware or higher (fyi - when you first power on the unit, it will display the current firmware version). Turn off the power. Press and hold the Select buttons on channels 1 and 2, then turn on the power (keep holding the 2 buttons). The faders will dance, then the "Select Operating Mode" will appear on the display. Press the appropriate V-Pot (below the mode you wish to choose) to select the operating mode. The controller will "remember" which mode you were last using, so you only need to perform this procedure when you're changing from one operating mode to the other.

For details on how to upgrade your Mackie Control or Logic Control or extender, click here.

3) How do I register / unlock the plugins on my Digital 8 Bus (d8b) mixer?

All of the d8b plugins are available to download from our website.  Click here to obtain the plugin software.  There are also instructions available to assist you in making the disk images.  It is essential that you do it properly so it is a good, idea to reference the instructions.  The instructions differ depending upon the computer you're using to download (Mac or Windows).  Once the software is installed on your d8b, you can test drive ALL of the plugins (assuming you have the appropriate effects cards installed in your d8b). 

There are 2 different effects cards available for the d8b:
MFX ? runs the MFX 3.0 and IVL Vocal Studio plugins.
UFX ? runs all of the other plugins.

The MFX 3.0 plugin automatically unlocks IF you have an MFX Card installed in your d8b.
The IVL Vocal Studio plugin automatically unlocks IF you have more than one MFX card installed in your d8b.
The TC FX II and Mackie Mono Delay plugins are included for FREE with the purchase of a UFX card, but they must be registered for use on your system.  You can register them ***here***.
All of the other plugins require that you purchase a license either online, or through a Mackie Dealer.

When you decide you?d like to purchase one or more of the plugins, check the Mackie Mart online, or your Mackie Dealer.  When you purchase a plugin, you?ll receive a Box ID Code (aka License Number) in the packaging.  You will also need the ESN (electronic serial number) of your d8b when you register the plugin license on our website.  With these two numbers you will be issued  an authorization (or unlock) code.

Go to the d8b Setup menu and find your ESN under the Licensing tab (example 0000-1234-ABCD).  Watch out for B?s and 8?s ? people often confuse them.
Go to the Plugin Registration Page on our website.
Read the first page ? if you?re authorizing TC or Mono Delay, it shows you which Box ID Codes to use.  When you?ve finished, click Register Now.
On the next page, complete the form and click Next.
In the top 2 fields, enter your Box ID Code.
In the next 2 fields, enter your D8B?s ESN.
Make sure you?ve entered them correctly and hit Next. 
If everything was entered correctly, the system will issue you an Unlock Code.
Back on the D8B, in the Setup / Licensing menu, find the plugin you?re authorizing in the list.  Click on it to highlight it, and then click the Authorize button.
Enter the Unlock Code ? don?t forget to use caps & dashes.
Click Enter.  A message will appear indicating that you must reboot in order to complete the authorization process.  If you?re authorizing multiple plugins, you do not have to reboot after each code is entered.  Continue on and enter all of the codes.  Then reboot and check the Setup / Licensing menu to see if the plugins are now unlocked (look at the little Lock icon next to each plugin in the list ? you?ll see which ones are unlocked & which are still locked).

4) I installed Plugin Service Pack 3 on my Digital 8 Bus (d8b) mixer. Why are some of my previously unlocked plugins now locked?

The Plugin Service Pack 3 download includes ALL of the plugins available for the d8b.  Some of the existing plugins have been updated in Service Pack 3, and will therefore require a NEW unlock code for full functionality.  After you install Service Pack 3, check the Setup / Licensing menu.  If you look closely at the Lock icon beside each of the plugins in the list, you can see if they?re locked or unlocked.  If you had previously unlocked certain plugins, and now they?re locked, simply register those plugins again through our Online Plugin Registration Page.  Our system will provide you with the updated codes so you can authorize the updated versions of you plugins on your d8b.  You WILL need your d8b?s Electronic Serial Number (ESN) AND the Box ID Code (aka License Number) of your plugins in order to register them again.  If you have trouble locating your Box ID Codes, contact Mackie Technical Support.

5) Where can I buy plugins for my Digital 8 Bus (d8b) mixer?

We have begun to sell some of the plugins for the d8b through our website.  You can also check with your Mackie dealer if you prefer to purchase them the good old fashioned way.  Acuma Labs' Pro Audio Lab is only available for purchase through our website. 

Click HERE for information on the different plugins available for the d8b.

Click HERE to see which plugins are available to purchase online.

6) If I already have a license for v5 on my d8b, do I need to purchase another license to unlock v5.1?

We would appreciate the extra cash, but it is not necessary to purchase a second license to upgrade from v5 to v5.1 for the d8b.  When you purchase v5 (or now v5.1) you are issued a Box ID Code.  This is your license number for v5 AND v5.1.  You must register your license to obtain the unlock code that is specific to your console.  Currently, the unlock code for your console is the same for both v5 AND v5.1.

If you just purchased a license, you do not need to install v5 before installing v5.1.

If you purchased a license for v5, but have not yet installed the software on your d8b, you can skip v5 and go right to installing & unlocking v5.1.

If you already installed and unlocked v5 on your d8b, you can install v5.1, and it should NOT ask you to enter the unlock code - the d8b will remember the unlock code you entered for v5 and (since it's the same for v5.1) simply unlock v5.1.  If you format the hard drive before you install v5.1, you will need to re-enter the unlock code to unlock the full functionality of v5.1.

7) Why won't my Mackie digital product (D8B, HDR24/96, MDR24/96) read the OS disks?

The most common causes of this problem are bad floppy disks or floppies that were not properly created. Make sure to try fresh floppy diskettes if you're having trouble. Also, make sure to follow the installation instructions that accompany your specific product's software download.

Common error messages of this nature:

  • Error: Non System disk or Memory Extraction Error - This means the disk has no boot record on it.
    • First verify that the disk was made correctly. Read through the download instructions for your particular product.
    • Make sure you are inserting the first install disk (and not the second or third). Don't rule out the possibility of a mislabeled diskette.
    • Try making a new set of disks from a fresh download with a new set of floppies.
  • Floppy drive doesn't read - If the CPU BIOS settings are not correct, the floppy drive may not be considered as a boot device. Contact Mackie Technical Support for assistance with properly configuring the BIOS.

8) What type of memory do I need to upgrade my CPU on my D8B?

The new V5 OS will support up to 256 MB of RAM. The type of memory needed is PC100 (or faster IF backwards compatible) 168 pin DIMM SDRAM. Preferably, use two 128MB sticks, although you can use a single 256MB stick IF it is double sided.

NOTE: If you have the older 166 MHz motherboard you will need to Auto-Detect Hard Disks in the BIOS for the new memory to be recognized. To determine which motherboard you have, hold down the 'Delete' key on your keyboard while booting. Once it has entered the BIOS menu, check the top heading.

  • If it says, "AMIBIOS Simple Setup Utility Version 1.17" you have the older motherboard. Using the arrow keys on your keyboard, move over so the "Auto Detect Hard Disks" option is highlighted and press 'Enter'. The BIOS should find the new memory - you can look next to "Total Memory" in the lower right hand corner of the screen to be certain. Then press 'Esc' to return to the front page, press the 'F10' key to save the settings, press 'y' then 'Enter' to save the setting.
  • If your BIOS did not say AMIBIOS then you have a new motherboard. DO NOT PERFORM AUTO DETECT HARD DISKS!!! Simply hit F10, then press 'n' and 'Enter' to exit without saving changes.
  • The console may display System Error 43 during this process - do not be alarmed.
  • The OS will display the amount of available RAM on the top center of the video monitor. Keep in mind that the OS, automation and plug-ins load into RAM, so the number at the top of the screen will not be the total you've installed.

9) What is System Error 43?

System Error 43 is a generic code telling you that your unit did not boot. The text that appears on your video monitor while the console is displaying the System Error 43 message is more informative:
  • DSP Card Not Ready - This Error is generally caused by a missing or bad connection in the Data cable or the Sync Card. Typically, it is not a hardware failure issue. On the D8B, check the Data cable between the console and CPU. Make sure it is properly connected to the correct port at each end. Otherwise, try removing and reinstalling the Sync Card. If you are using the Apogee clock card in your D8B, you can try using the Sync Card that was originally installed to determine if there is a Sync Card specific issue.
  • Boot Fail - This error is displayed when your Mackie digital product is not able to properly load the OS. This may be due to a number of reasons:
    • The OS is corrupt on the hard drive. Action: Reinstall the OS from your OS floppy installer disks.
    • The CPU is not addressing the hard drive properly. Action: Contact Technical Support for assistance with checking your BIOS settings.
    • The hard drive is corrupted. Action: Re-Format the Hard Drive. NOTE: THIS WILL ERASE EVERYTHING ON THE HARD DRIVE. You might want to check with Tech Support before you do this.
    • There could be a bad connection between the motherboard and hard drive. Action: Contact Technical Support for instructions on how to check the connection between the Hard Drive and the Motherboard inside of the CPU. Your friendly neighborhood computer geek might be able to help you with this as well, but unless you are confident, don't risk voiding your product's warranty.
  • CMOS Settings Wrong - This error means the BIOS settings on the motherboard are set incorrectly. Contact Technical Support for assistance with checking your BIOS settings. The settings may not be correct because:
    • There is a battery on the motherboard (Duracell DL2032) that may be dead or failing.
    • A previous user may have changed the BIOS settings.
    • A power surge could have changed the BIOS settings.
  • If the monitor is blank or has not powered on, follow these steps:
    • Check the cables to the CPU; make sure that they are connected properly & securely.
    • Verify that the monitor works on another computer.
    • If you're using a monitor extension cable, try removing it.
    • Try re-installing the OS from floppy OS installation disks.
    • Try booting the D8B with the mouse, keyboard and monitor disconnected.
    • Still confused? Contact Technical Support

10) Why can't I get any sound out of my CFX Series Mixer? (or) Why is the sound from my CFX Series Mixer drenched with effects?

With the CFX Series Mixers, you must assign each channel to a Subgroup (or a pair of subgroups), then assign the Subgroups (they're the blue faders) to the Main Outputs in order to get signal out of the mixer. Unless you configure the mixer properly, you will hear nothing, or you'll hear only the built-in effects. The simplest way to configure the mixer is to depress the 1-2 button on every channel, and then depress the Left button above Subgroup 1 and the Right button above Subgroup 2. By doing this, the signal from a channel is fed to subgroups 1 and 2 and distributed between them depending upon the position of the channel's Pan control knob (pan left sends the signal to sub 1, right to sub 2, centered splits the signal evenly between the 2 subgroups). Then the signal from the subgroups is fed to the main outputs (subgroups 1 and 2 feed the Left and Right Main Outputs respectively). Make sure that the subgroup faders are up (centered in the shaded region); otherwise you won't hear anything (or you'll only hear the effects).

If you want to perform more elaborate Subgroup routing, just remember the following:

  • The signal from a channel must be assigned to a pair of subgroups by pressing the 1-2 or the 3-4 button(s).
  • The channel pan knob will direct the signal between Subgroups 1 and 2 or Subgroups 3 and 4 depending upon which assignment button(s) you have depressed on that channel.
  • The signal entering a Subgroup must be directed to the appropriate Main Output (Left, Right, or both) and the Subgroup faders must not be all the way down, otherwise the signal from the channels can't get through them to the Left and Right Main Outputs.
  • The overall volume of the Left and Right Main Outputs is controlled by the Main Mix fader (the one all the way to the right).
  • The Subgroups can be used as four mono groups (Left and Right assign button pressed for each Subgroup), two stereo pairs (Left assign buttons depressed for Subgroups 1 and 3 and Right assign buttons pressed for Subgroups 2 and 4), or as two mono groups and one stereo pair.
 

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