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 What the heck is my.mackie.com?! |
| My.mackie.com is the place where you can register your products, manage your software licenses, and keep track of your product serial numbers. Think of it as your own personal digital filing cabinet here at Mackie! The site is divided into two sections: “Your Software Licenses” and “Your Registered Products”. “Your Registered Products” is the place to put the actual serial number off your product (the one found on the bar code in the serial number box). “Your Software Licenses” contains just that: your license and what the software is. If you see nothing in this box, but you own Mackie software such as Tracktion, please make sure you’ve properly registered your software. See below for details.
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| How do I register my Tracktion software (this includes versions from Onyx Firewire and Spike systems)? |
| In the box, you’ll find a CD that contains software and drivers (if applicable); this CD will also have a label on it with a license number (or code). Simply point your browser to http://www.mackie.com/authorize, log into you’re my.mackie.com account (or create one if you don’t already have an account), once you’ve logged in you’ll be prompted to enter the license number (code). Enter the code and you’ll have successfully registered your Tracktion license!!
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| I'm logging into my account on my.mackie.com, but I don’t see the Tracktion license in my account. I purchased this a while ago, registered it properly, and now it's not there; what gives? |
When this happens, it's usually because you have more than one account under separate e-mail addresses. You should try logging in with any alternate e-mail addresses that you may have. If you can’t remember your password for those accounts, go here:
http://my.mackie.com/profile/forgot_password.asp
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| I own Tracktion software, but my computer crashed and I lost everything. Now that I’m reinstalling my system, I need to find the installation files for Tracktion. How can I get those files? |
| First log into your my.mackie.com account and click on your Tracktion license, which will be listed under “Your Software Licenses”. This will take you to your Tracktion software page. Under Step 1, you will find links to download the software.
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| Ok, I’ve downloaded and installed Tracktion. How do I use my.mackie.com to unlock the software? |
First launch your Tracktion software, then click on the “About” tab on the bottom left of the Tracktion screen. In the “About” screen, you’ll see text saying “This computer’s machine number”; write down this number (or copy it). Next log into your my.mackie.com account, click on your Tracktion license, and head to Step 2. Click on “Set/Change Your Machine ID(s)”, enter (or paste) your Machine number, then click on “Set/Change Machine Numbers”. Now head to Step 3, click on “Click Here to Download Your Tracktion Keyfile” and save the file on your computer. Finally, go back into your Tracktion software, click on the “About” tab, then click on “Unlock…” and “Unlock with Keyfile”. Browse to the location where you saved your Keyfile, select the file, then hit open. Tracktion is now unlocked!
Note: You must have internet access in order to unlock Tracktion. If you do not, simply get the Machine number from Tracktion, and head over to the local library, friend’s house or fax/printing/computer store. Log your my.mackie.com, enter your Machine number, and download the Keyfile to a removable media (floppy disk, CD-R, thumbdrive, etc). Take that media back to your computer and unlock the software with the Keyfile you’ve saved onto it!
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| I'm trying to unlock Tracktion with the keyfile I downloaded, but it says the file is corrupt or invalid. What do I do now? |
First make sure you're not trying to unlock Tracktion 1 with a Tracktion 2 keyfile. Launch Tracktion and click on the "About" tab. Make sure your version number matches the license you have in your my.mackie.com account. If you're unlocking Tracktion 2 with the proper Tracktion 2 keyfile, and it still doesn't work, double check the machine number in the About tab. You want to ensure you didn't have a typo when you wrote this number down (happens to the best of us sometimes); for best results highlight the machine number and use your computers copy/paste functions to put the machine number in your my.mackie.com account.
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