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Below you will find detailed questions and answers separated by component category. There is a lot of information here, so if you can't find what you need, try hitting Ctrl and F to search the text on the page. To go to our general questions, click here.

Hardware Software

MDR Specific

SDR Specific

Error Messages

HDR Pro

Remote 48(Coming Soon)

Remote 24(Coming Soon)

Help Documents
NOTE: to download PDF documents, right click and select 'Save Target As'.

Mackie Multitrack Links
(software, manuals, and more)

Other Topics

Hardware::General
  I am upgrading to HDR 1.4 from 1.2. When I get through most of the install, the video goes black on the monitor or is looping its boot sequence. Why?
See HDR Video

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 Why does the HDR use Broadcast Wave file format as a native format?
Broadcast Wave files contain a time stamp in the file header allowing other programs that recognize this format to place the Broadcast Wave recorded file at it's originally recorded position.

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 How can I avoid exporting many fragmented tracks, i.e. many events derived from one (or more) recorded takes and/or tracks?
Use the Render tool. Render will combine all of the selected tracks into one comp track.

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 When I boot the HDR/MDR/SDR, it doesn't power-up, i.e. no light, fan - 'no nothing'. What's up with this?
You most likely have a bad power supply. If you are computer savvy, contact Mackie Parts for a replacement or contact your local Mackie Authorized Service Center Locator.

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 Can I use a switch box for adding an additional keyboard & mouse to the HDR/MDR?

Yes. However, it must must be powered - such as the Belkin Switchview.

See kvm-switches-online.com

Also see D8B Errors - Mouse and Keyboard

 How do I connect two HDRs together? Also, is there a way to control both units remotely?

To connect two HDRs see Dual HDR Hookup Diagram (.pdf, 176 KB). You may control two HDRs remotely using the Mackie Remote 48.

Hardware::Motherboard
  Can I replace the HDR/MDR Motherboard with an off-the-shelf compatible mother board?
No. You can however, contact your local authorized Mackie digital service center - they will order a motherboard from Mackie. The replacement board is 300Mhz, not available anywhere but Mackie. - See Mackie Authorized Service Center Locator - See Motherboard image.

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 How much RAM should I have installed on my HDR/MDR/SDR mother board?
Generally, you should have no less than 128MB of RAM installed. - See Motherboard image

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 How can I tell what motherboard I have installed in my HDR/MDR/SDR?
When you power-up, look at the computer screen. For a moment, the computer will display the processor size. You can also hold down the Delete key (on the keyboard) and view the motherboard bios. Be sure not to make changes to the BIOS and do not save changes when exiting the HDR/MDR BIOS. The SDR does not have a motherboard as such. - See Motherboard image.

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 How can I tell what BIOS version I have on my HDR?
Hold down the Delete key when booting. Once in the CMOS/BIOS, look at the top of the screen and you will see the BIOS version in (). If you see (2A69KD49) then you already have the upgrade. Also - under PNP/PCI - if you see PCI Latency Timer (CLK) - you also have the upgrade. Another way to check would be to simply place a 40GB (or larger) drive into the removable bay and see if it recognizes it.

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 What is the battery replacement type for the HDR/MDR/SDR CPU mother board?
It is a relatively common type of battery - 3V lithium (Duracell #DL2032). See HDR/MDR Battery Replacement Doc (PDF).

 - See Motherboard image.

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 Every time I boot my HDR/MDR/SDR I have to go into the CPU BIOS and reconfigure. Why? And - what are the BIOS settings for my recorder?
It is likely your motherboard battery needs replacing. It is a relatively common type of battery - 3V lithium (Duracell #DL2032 or equivalent). See HDR/MDR Battery Replacement Doc (PDF).

 - See BIOS setting for HDR/MDR (.pdf, 154 KB).

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 What is the easiest way to reset my HDR (MDR) BIOS?

When inside the BIOS (CMOS) you will see an option called Load Default BIOS Settings. If you are unable to get into the BIOS (say, you set a password and forgot it) you can pull the Clear CMOS jumper off the motherboard - found between the BIOS EPROM and the battery. Move the jumper over one position. Pull the power cable and let the computer sit for 5 or 10 minutes, then move the jumper back to its original position. BIOS should now be reset. Remember, you still need to modify the BIOS for the HDR (MDR).

Note: You can also remove the battery from the mother board. In some cases, you must let the motherboard sit for more than a few hours to allow residual power to be drained. Once drained, the BIOS will revert back to its default setting.

Also, if you are taking the time to remove the battery - you might want to just replace it altogether. A drained motherboard battery can cause the BIOS to revert back to its factory default - a show-stopper to be sure. See HDR/MDR Battery Replacement Doc (PDF).

 - See HDR BIOS Settings (.pdf, 154 KB).

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 What are the BIOS settings for my HDR/MDR?
See HDR BIOS Settings (.pdf, 154 KB).

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 Can I run the HDR from a remote location i.e., extend my monitor, mouse and keyboard?
Yes.  Belkin makes an extender that uses encoder/decoder boxes connected by CAT-5 Ethernet cable. You can run up to 500'. Belkin Omniview Cat5 KVM Extender.

See kvm-switches-online.com

Hardware::Mother Board::Hard Drive
  I have a SDR project on an external drive that I then moved to the HDR. The HDR will not open the project even though projects and file types are compatible. Why?

The HDR can only open a project on a removable drive if that drive has previously been Verified. Without verification, the HDR sees it as a backup drive and will only allow you to copy a project from it, to the other drive. The SDR does not use drive verification, so the Verify function is not available on its menu.

If you plan to use your SDR external drive on the HDR (or HDR external on the SDR - to be moved back to the HDR), always use the Verify function on the HDR first. This should be done after format because the Verify command can damage audio already on the drive. The SDR will ignore the Verify mark left by the HDR.

Also see Removable Drive Carriers and Receivers.

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 I would like to purchase a hard drive for my HDR (MDR/SDR). What do you recommend?

Well, that depends. If your HDR has had a BIOS upgrade - you can install an ATA-100 (UDMA) compatible drive, (5400 > 7200 RPM) up to 120GB. If not, keep the size under 32GB).

Many new drives larger than 32GBs have a jumper setting called AP or Alternate Capacity. If you choose this option, be sure the alternate capacity is 32GB or less.

The SDR can handle up to two Terabytes! Ludicrous - maybe.  

Drives - Western Digital, Quantum, Maxtor, Seagate and IBM.

See - How can I tell what BIOS version I have?

See BIOS Upgrade for the HDR

Also see, Conditioning your Hard Drive (.pdf, 118KB) and PC Basics.

Also see, Removable Drive Carriers and Receivers.

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 I would like to archive my HDR/MDR/SDR projects. What method and media do you recommend?

There are many ways to backup your projects. One popular method is to move your external drive to a PC (or Mac) and from there, burn the data to a DVD dual layer disc. This works well because the media is rewritable and can contain up to 8.5GB. You can also use Data Date, CDR or Exabyte (8mm).

You can also move data via FTP (file transfer protocol). 

Also see Removable Drive Carriers and Receivers

Hardware::Mother Board::Carriers
  I would like to purchase a drive carrier and/or receiver that is compatible with the HDR (MDR/SDR). I would like to place this into my PC or external USB2/firewire chassis. What do you recommend?

The below units are all part of the Lian-Li "Group-A" Inner rack family. All "Group-A" inner trays are electrically interchangeable. See Lian-Li RH-58.

Also see carrier/receivers (M90 RH-58)

The complete list is:

RH-06, RH-10
(all plastic, for older 4500rpm or slower drives)

RH-12, RH-20
(all plastic, for older 5400rpm or slower drives, ATA - 100)

RH-40, RH-47
(Aluminum bottom plate heat sink for 5400 and 7200rpm drives - supposed to run 4 to 6 deg. C. cooler, ATA - 133)

RH-58 * (Mackie M90 equivalent)
(A RH-40 with 2 fans for large capacity 7200 and 10000rpm drives - supposed to run 10 deg. C. cooler, ATA - 133) Fans can be unplugged if the case is too noisy for your application but be sure to check the drive after it has been running - if it's too hot to touch with the back of your finger, then reconnect the fans.  - See Lian-Li RH-58

Also see Firedock external firewire drive/bay using Lian-Li and drive carriers and receivers.

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 Should my external HDR drive be set to Master or Slave?
An IDE controller can support two drives (most computers these days have two IDE ports), but the HDR24/96 requires the External drive to be configured as a Master and the only drive on its IDE port. If you are installing a drive bay in your computer, if possible - connect it (by itself) to the secondary IDE port. If the drive bay has to share a controller port with another IDE drive, you may have to switch jumpers on the Mackie external drive before it can be recognized by your computer, and then change them back before returning it to the HDR.

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 Can I swap removable drives while the HDR is powered-up and fully booted?
No. When changing removable drives, power-down the HDR before removing/inserting the external drive. Then reboot the HDR.

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 Can I use the HDR Drive Verification tool to test my drive after I have recorded audio onto the drive.

No. The Verification tool is meant to be used after the drive has been formatted and should only be run once. The Verification process places a few 'chunks' of audio on the disk in a random fashion. Because of this, Drive Verification could disturb audio you have already recorded.

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 How much recording time can I expect from a given drive?

That depends on your sample rate, bit depth, track count and drive capacity.

See Track Minute Reference Chart (.xls, 24 KB)

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Hardware::Mother Board::Video
  I am upgrading to HDR 1.4 from 1.2. When I get through most of the install, the video goes black on the monitor or cycles its boot sequence. Why?

You probably need a video card upgrade. If your video card has a S-Video connector - you may need a replacement video card as well. Newer versions of HDR software do not contain the driver for video cards in early HDR production units.

Contact Mackie Parts. Parts availability limited to stock on hand.

Also see Video (D8B)

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 Can I install any PCI video card into the HDR?

No. The HDR contains a driver for a specific video card - ATI Radeon 7000 or 7200. Further more, there is no provision for installing other drivers.

Contact Mackie Parts. Parts availability limited to stock on hand.

Also see Video (D8B).

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Hardware::Mother Board::MIDI
  Can I connect my HDR MIDI card to another 9 pin MIDI card using a conventional DB-9 computer cable?

No. The cable wiring needs to be crossed-over from In to Out.

Also see MIDI (D8B)  HDR and D8B use the same MIDI card.

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 I have had a few error messages recently but have still been able to boot fully and continue to work. For some reason, after these errors occurred - MIDI is no longer working. What could be the problem?

Your CPU motherboard BIOS settings might have been inadvertently reset. Be sue to review the BIOS document for your unit and check for inconsistencies.

Note: Be sure to check the PNP/PCI Configuration in your BIOS. IRQ 10 should be set to Legacy. If you don't see the IRQ list, change the PNP from Auto to Manual.

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  I have lost my nine pin > MIDI breakout cable. Where can I find a replacement?

Contact M-audio (they now own MIDI Man).

Also contact Mackie Parts. Parts availability limited to stock on hand.

Also see Mackie MIDI Pin-out Diagram.

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Serial-9  (RS-422/MIDI)
  Can I use the HDR as Master Controller (Controller Mode) to control other Sony P-2 machine control compliant devices in the video environment (for example)?
No. The HDR/MDR will not operate as Master Controller - only as slave (Device Mode). HDR/MDR does allow for Start, Stop and Locate but will not support Track Arming and/or Scrubbing.

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 Could you tell me more about Serial9 Card?
Well, if you insist.  - See Serial9 Promo and Serial9 Manual

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 I have my MIDI breakout cable connected to the nine pin on the CPU. I am still not getting any MIDI In or Out. Why?

Be sure you are connected to the right nine pin connection on the CPU enclosure. This card has two nine pin connections.

See HDR MIDI Machine Control

Also see MIDI (D8B), Serial9 (D8B), or MIDI Machine Control (D8B)

Hardware::Mother Board::Sync
See Sync (D8B)

Also see Sync Basics, Working with Timecode or MIDI Clock

Hardware::Mother Board::Ethernet Card & FTP 
 My Ethernet card is not showing any activity lights even after I connect the CAT-5 cable, and I am unable to get the HDR on my computer network. What could be the problem?
Your HDR is probably not configured correctly. See HDR FTP section in the Technical Reference manual.

Also try moving the network card to a different card slot on the CPU mother board. This may disturb your MIDI card (see MIDI Card).

Note: Your network card might be faulty.

Also, contact Mackie Parts. Parts availability limited to stock on hand.

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  What is the model of the HDR network card?
The network card is called Addtron.

Also, contact Mackie Parts. Parts availability limited to stock on hand.

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 What is the IRQ and Base Address for the HDR Network card?
IRQ 5  -  I/O Base 300h.

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 How do I locate my Network Properties in Windows XP? I would like to find out what my PCs IP address and default gateway settings are so I can configure my HDR net setting.
See D8B/XP Network Settings

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 What is Turbo FTP about?  I don't seem to notice any difference when I use it.
You’ll find a button on both the front panel and the GUI - to turn the FTP Turbo mode On or Off (default is on). FTP Turbo (Nagle algorithm) is an optimization to the TCP protocol that makes the protocol stack wait until all data is acknowledged on the receiving end before sending the next batch of data. It’s designed to increase efficiency when sending certain types of data. In the case of file transfers from the HDR24/96, however, it’s of little value, and its overhead can actually slow down file transfers. Turning Turbo FTP On disables the use of the Nagle algorithm in the recorder’s FTP server. You don’t lose anything important (like error checking) by disabling this algorithm, but you might gain transfer speed. You may also find it necessary to enable the algorithm (Turbo FTP Off) in some networks. Experiment with it both ways and see which one works faster for you.

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 What is the difference between 10 Base-T and 100 Base-T?
These numbers represent the speed of the data transfer. The recorder’s Ethernet card is hardware configured to operate at 100 Mbps. If you wish to connect an HDR 24/96 to an existing Ethernet network that is configured for 10 Mbps transmission rates, it is necessary to use a 10/100 auto-sensing hub and/or a rate converter. Most hubs today are auto-sensing and will allow you to connect your recorder to a computer with a 10 Base-T network interface.

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 Can I install a 1000 Base-T (1000Mbps) network card into the HDR/MDR?
No. There is no provision for installing new network card drivers.

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 Can I install a software-based fire wall on the HDR?
No. If you are connecting your HDR to a network, and if the network is connected to the Internet - be sure to have your routers/modem (DSL/Cable) firewall active. This is especially important when FTP Mode is enabled on the HDR.

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 Anything else?

See the HDR Tech Reference Manual. This is an excellent source of detailed info regarding FTP and Ethernet setup.

See FTP (D8B) and Ethernet (D8B)
Hardware::MIDI Machine Control
 How do I setup the HDR/MDR for MMC?

The HDR/MDR is always looking for MMC coming in at its MIDI input.

See MMC (D8B)

Hardware::Ethernet

See the HDR Tech Reference Manual. This is an excellent source of detailed info regarding FTP and Ethernet setup.

Also see Ethernet (D8B)

Hardware::I/O Cards
Also see I/O Cards (D8B)
Hardware::I/O Cards::DIO-8 Card
(combination ADAT/TDIF) - See DIO-8 Card (D8B)
Hardware::I/O Cards::OPT-8 Card (ADAT)
See OPT-8 Card (D8B)
Hardware::I/O Cards::AIO-8 Card (analog)
  Can I record 96kHz using the AIO-8 cards?
Yes. However, the AIO-8 card is a 48kHz device the can be over-clocked - and because their input and output filters are fixed, any benefit one might gain by recording in 96kHz is lost. In addition, an over-clocked sample rate is more susceptible to errors.

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 One of my cards is not being recognized by the console. What could be the problem?

That card might need to be reseated. When the HDR/MDR is turned off - pull the suspect card. Boot the HDR/MDR and then shut it down. Insert the card and reboot the HDR/MDR. If it is still not recognized - move one of the other cards to that location to see if that card is recognized. If a different card is not recognized by this slot location, your HDR/MDR needs servicing. If a different card is recognized, the original card has a problem. - See Mackie Authorized Service Center Locator 

Also see AIO-8 Card (D8B)

Hardware::I/O Cards::PDI-8 Card (AES)
  I have some early generation digital material that originated from DAT. When I bring this material thru the PDI-8 card, it sounds unusually bright. Is there something wrong with my card?
No. Early digital material derived from DAT (for example) may have the Emphasis flag enabled when the material was recorded. When this material is passed thru the PDI-8 card, it will not be de-emphasized - thus, sounding too bright. No real work-around other than making an analog transfer first.

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 What AES pinout (format) is the PDI-8 card using? Tascam AES or Yamaha AES?
See PDI-8 AES Cables (D8B)
Hardware::I/O Cards::OPT-24 (ADAT 24)
  When the OPT-24 card is installed, is it possible to leave the other (back-plane, card cage) cards installed and active?
The OPT-24 is a 24-channel I/O card that uses the ADAT TM fiber optic (lightpipe) interface. Unlike the standard I/O cards, it is installed in the ACC1 (ACC on the MDR) PCI slot, interfacing directly with the Mother Board. When installed, the OPT-24 card appears in the Digital I/O Setup menu as three 8-channel I/O devices. Each bank of eight inputs can be selected between the OPT-24 and whatever card is installed in that bank's I/O card cage slot. Outputs of the OPT-24 (as well as cards installed the I/O card cage) are active all the time, so there's no output selection. - See Opt-24 Install Guide
Error Messages
  When I am importing a wave file into the HDR (MDR) I see an error message displayed - 'Error 50'. What could this mean?
You are probably importing a wave file that contains header data that the HDR cannot understand. Try opening the file in a wave editor and save the file. This will often strip-out this extra data. From a wave editor you can also view File Properties to see if the file has be rendered at an unusual bit depth. A 32 bit (floating point) file for example, will not be recognized by the HDR.

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 After booting I am getting an 'Error 43'. What could be the problem?

Error 43 is general error and can mean any number of things. However, it is usually related to the hard drive and/or Motherboard BIOS. It is important that the hard drive is being Auto Detected by the mother board. Hold-down the delete key at boot and go to Auto Detect. Be sure the drive is set to Auto and LBA mode is disabled.

Also, be sure to check the battery on your HDR/MDR mother board. It is responsible for storing the custom configuration settings in the HDR/MDR BIOS. If it is low on power, it will need to be replaced. Battery life expectancy is 3 to 5 years. If the unit has been stored (or turned off) for an extended period - battery life is shortened dramatically. See Battery Replacement doc. (PDF)

See Formatting Your Hard Drive. (.pdf, 118KB)

Also see - MDR Error 43 and D8B Error 43

Also see - Your HDR Motherboard HDR BIOS Settings (.pdf, 154 KB)

Note: If you are seeing an 'Error 43' message frequently, even after completing the above instructions - you may need a firmware update. This applies to HDRs with serial numbers CD11218 and earlier. Your HDR should have firmware version 1.2 (not to be confused with HDR software version 1.2).

To determine your EPROM firmware version, look at the initial message displayed on the LCD when booting. If the last line says "loading" with a lower case "l" it's the old version. The new version uses an upper case "L" in this line.

If you don't have 2.1 -  - See Mackie Authorized Service Center Locator

 After I record audio to the HDR, I noticed the waveforms are not centered on the bi-polar center axis i.e., the waveforms are above or below the center axis. Why?

You have most likely recorded audio with a DC offset. This is normally caused by A>D converters that were not calibrated properly. If you are using outboard converters, simply power-down the converter, and power-up - then check for Offset. You can also toggle the converters sample rate (while not playing audio) but allow the clock to settle a few moments before testing. Many pro converters have a built-in calibration mode.

You can export the problem wave files to a third party audio editor such as Nuendo or Logic, and run DC Offset Removal DSP.

Note: Most converters calibrate at power-up. A DC offset is usually caused when audio signal is present at the converters input when the converter is powered-up. Be sure not to have audio playing into the converter when you first turn it on.

Software
  I have recorded a stereo program, i.e. mono-pair wave files (right and left mono tracks - unlinked) to the HDR. When I export them to my DAW, I can't build a Red Book disc, (standard music CD) because it is not a stereo wave file. How do I convert these mono files to a stereo wave file for making a CD (for example).
Because the two mono files were recorded together in the HDR - they should be phase aligned. When they are imported into your DAW, snap them to a marker (or Now Line) and render them as a stereo file.

Note: Be careful not to inadvertently modify sample rate or bit depth before rendering a new stereo file. Also, do not edit the mono files before stereo rendering.

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 After I record audio to the HDR, I noticed the waveforms are not centered on the bi-polar center axis i.e., the waveforms are above or below the center axis. Why?
You have most likely recorded audio with a DC offset. This is normally caused by A>D converters that were not calibrated properly. If you are using outboard converters, simply power-down the converter, and power-up - then check for Offset. You can also toggle the converters sample rate (while not playing audio) but allow the clock to settle a few moments before testing. Many pro converters have a built-in calibration mode.

You can export the problem wave files to a third party audio editor such as Nuendo or Logic, and run DC Offset Removal DSP.

Note: Most converters calibrate at power-up. A DC offset is usually caused when audio signal is present at the converters input when the converter is powered-up. Be sure not to have audio playing into the converter when you first turn it on.

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 I am unable to open a HDR/MDR project on my associates SDR or the other way around. I thought they were compatible. What's up with this?
The SDR only works with .prj file extensions. Early versions of HDR/MDR used .hdr project files. Be sure to use HDR v1.4 and MDR v1.3 to be compatible with all SDR versions.

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 Will reinstalling the HDR/MDR software (or upgrading) disturb my project/audio files?
No. But always backup your files before reinstalling or upgrading -  'computers 101'. Yes, your HDR is basically a computer.

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 When recording live material with multiple tracks, how can I break the recording into songs without taking the HDR transport out of Record mode? I would like to have as little idle-time as possible so as to preserve the "precious live moments" between songs.

By using One Button Punch, you can break the tracks into manageable pieces while continuing to roll. By punching In and Out quickly, you will only miss a few moments between songs and you will not have to wait for the HDR to calculate waveforms until you stop the transport at the end of the show. Even use a foot switch to punch.

Note: Always be aware of 'Drive Space Remaining'.

 I am unable to import my HDR project into Traction. I thought they were compatible. Me thinks me would like to know - why?.

Be sure the HDR is running version 1.4. After importing into Traction - save a new Tracktion project file.

See Tracktion.

MDR Specific
  I am unable to open a HDR/MDR project on my associates SDR or the other way around. I thought they were compatible. What's up with this?
The SDR only works with .prj file extensions. Early versions of HDR/MDR used .hdr project files. Be sure to use HDR v1.4 and MDR v1.3 to be compatible with all SDR versions.

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 What is the most current firmware that should be running on the MDR.
Firmware version 1.2 (not to be confused with MDR OS version 1.2). This is for MDRs with serial number EV10227 or earlier.

To determine your EPROM version, look at the initial message displayed on the LCD when booting. If the last line says "loading" with a lower case "l" it's the old version. The new version uses an upper case "L" in this line.

To get MDR firmware and upgrade instructions see MDR Firmware Upgrade.

NOTE: This is for MDRs below serial number EV10227. It's an update to the standard BIOS firmware code. There are no specific functions or failures that this fixes, it's just a general system stability improvement. The BIOS Flash Loader floppy disk that's created from the self-extracting disk image file also loads the correct CMOS settings for the original BIOS, so it can be used to restore those settings if necessary. It also works in the HDR. - See Update Utility

 I am unable to open a HDR/MDR project on my associates SDR or the other way around. I thought they were compatible. What up with this?
The SDR only works with .prj file extensions. Early versions of HDR/MDR used .hdr project files. Be sure to use HDR v1.4 and MDR v1.3 to be compatible with all SDR versions.
 When I boot my MDR, it hangs with an 'Error 43' in the display. What does this indicate?

The most likely culprit is your MDRs motherboard battery. It probably needs to be replaced. When the battery dies, your motherboard BIOS setting are returned to Default at boot. The MDR may no longer know what kind of hard drive is connected to the motherboard - and can no longer find a boot record (which resides on the internal drive). You may also have an OS corruption, in which case you would need to reinstall the OS or even run a drive format before OS install. Check drive cables as well. Also, your hard drive could have a physical problem and might need to be replaced.

If you need to restore your MDR BIOS settings... See BIOS Update Utility

In addition - if you are unable to update your BIOS using the utility, it may be necessary to temporarily connect a monitor, mouse and keyboard to the back of the MDR. If so - take the back panel off the MDR to gain access to motherboard connectors. Insert an off-the-shelf PCI video card into one of the motherboards PCI slots. After making these connections - you will be able to view the BIOS settings. After modifying the BIOS settings - disconnect the monitor, mouse and keyboard (and pull the video card) as they will not work when the MDR is fully booted. Reboot the MDR.

See HDR Battery Replacement (.pdf, 69 KB), Conditioning Your Hard Drive (.pdf, 118KB), and HDR BIOS Settings (.pdf, 154 KB).

Also see MDR Downloads Page for OS/firmware updates and BIOS upgrades.

More on Error 43 and MDR firmware

SDR Specific
  What size hard drive can I use with my SDR?

Unlike our other hard disk recorders - the SDR can utilize very large drives - up to two terabytes!!

For more see Hard Drives (HDR/MDR)

Also see Removable Drive Carriers and Receivers.

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 I am unable to open a HDR/MDR project on my associates SDR or the other way around. I thought they were compatible. What's up with this?
The SDR only works with .prj file extensions. Early versions of HDR/MDR used .hdr project files. Be sure to use HDR v1.4 and MDR v1.3 to be compatible with all SDR versions.

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 Does the SDR operating system reside on the internal drive as it does with HDR and MDR?
No. It is firmware-based. - See SDR Firmware

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 My meters are pegged without playing any audio from the SDR - nor is there any audio at its inputs. Should I be alarmed?

Well - yes. If your SDR hardware version is 1.0, your SDR needs an upgrade to 1.1. 

To check the firmware on your SDR - see (Setup> System> About)

Contact Mackie Tech Support for service details.

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 My SDR is being slaved to an external sample rate. The SDR plays at the correct speed but its display is running the wrong rate. Why?
Even when the SDR is in Slave mode, you must manually set the Sample Rate.

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 I booted my SDR this morning and found that some of my folders were renamed. After correctly renaming them - some of my projects were not referencing their associated audio clips. So I decided to backup the drive and format. I even updated the firmware  - and now, upon reboot - I see an error that reads, "D010". The errors keep on coming - (B005, D011...) What now!

Again, your SDR hardware is probably at version is 1.0. Your SDR needs an upgrade to 1.1. 

On your SDR - see (Setup> System> About)

Contact Mackie Tech Support for service details.

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 What hardware revision should my SDR have?

It is important that your SDR is at hardware version 1.1. See (Setup> System> About)

Note: If your SDR is at version 1.0 - contact Mackie Tech Support for service details.

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 What firmware version should I be using on my SDR?
Currently, 1.2.4 - See SDR Firmware

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 My ADAT Optical inputs are not working at 96Khz. What's up?
Upgrade your firmware to 1.2.4 - See SDR Firmware

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 When selecting the Autotake function, my SDR readout displays "Not yet implemented". Is there a version implementing this feature?
Not at this time.

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 When my SDR is in USB Mode and connected to a PC running XP/2000 - I can see the SDR from the PC but cannot view contents. Why?
With XP/2000 you must have Permissions Restrictions disabled set to view the contents of the SDR.

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 Does it make a difference whether I record to my internal or external drive.
Because the SDR operating system is flash-based and does not reside on the internal drive - it is fine to record to the internal drive without the fear of disturbing the OS in the event of a drive corruption or crash. However, the external drive is much easier to maintain with respect to replacement, formatting and defrag. With this in mind - you might want to use your internal drive as a fast backup (safety) only. Using the removable drive as your primary drive will help insure a longer life for your internal drive. - See Conditioning Your Hard Drive (.pdf, 118KB)

Also see Removable Drive Carriers and Receivers.

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  I have placed a new internal drive into the SDR and am unable to get it recognized by the SDR. What could be the problem?
Be sure the drive is in either Slave or Cable Select mode. Also, be sure the drive is setup for FAT32. See Conditioning Your Hard Drive (.pdf, 118KB)
 I have a SDR project on an external drive that I then moved to the HDR. The HDR will not open the project even though projects and file types are compatible. Why?
The HDR can only open a project on a removable drive if that drive has previously been Verified. Without verification, the HDR sees it as a backup drive and will only allow you to copy a project from it, to the other drive. The SDR doesn't use drive verification, so the Verify function isn't available on its menu.

If you plan to use your SDR external drive on the HDR (or HDR external on the SDR - to be moved back to the HDR), always use the Verify function on the HDR first. This should be done after format because the Verify command can damage audio already on the drive. The SDR will ignore the Verify mark left by the HDR.

Also see Removable Drive Carriers and Receivers.

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 When connecting machine control via serial 9 pin to the SDR, what level of control can I expect?

Like the Alesis HD-24, the SDR only allows for Stop and Play via machine control.

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 Can the SDR record 24 tracks at 96KHz sample rate?

Yes. However, it can only do this when recording thru its analog inputs.

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HDR Pro
  What is HDR Pro?

HDR Pro is basically HDR software version 1.4 with the Protools export feature. It is version 1.4 build 419 (standard HDR version 1.4 is build 420). This software saves you time by converting HDR24/96 audio files from Broadcast Wave (.wav) to Sound Designer II (.sd2) files, and creating a new Pro Tools Session file that can be opened directly in Pro Tools. HDR Pro will also import any supported Pro Tools Session file (Mac versions 3.x, 4.x, 5.x) and all corresponding .sd2 files directly into an HDR Project.

See HDR Pro User's Guide & HDR Pro FAQ.

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  Is the HDR Pro software an addition to what is currently loaded on the HDR?

No. It is actually a full-blown HDR software install. Build 419 is the most current.

See HDR Pro User's Guide & HDR Pro FAQ.

Also see Firedock external firewire drive/bay using Lian-Li and drive carriers and receivers.

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  I am trying to reauthorize my HDR Pro software. When I go to look at the ESN (electronic serial number) from within the software - it's not there. Why?

Chances are, you have install HDR version 1.4 (or 1.2). This version is not the HDR Pro (Build 419). Be sure you have installed HDR Pro software. If you are unable to attain the ESN, contact Mackie Tech Support with your Box ID (licensing number). We can then give you access to the software.

Note: HDR Pro software is no longer available (for sale).

See HDR Pro User's Guide & HDR Pro FAQ.

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