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E-mail Technical Support

Your inquiry will be answered in the order in which it is received. Keep in mind that the e-mail form works best for simple questions or requests. If you have an in depth question, you may want to give us a call instead. Phone support allows us to troubleshoot your issue in "real time" -- something which cannot be done via e-mail.

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If nothing else on this site can help you solve your problem, then you need help from one of our highly skilled Technical Support Professionals. There are a lot of back-and-forth questions that usually need to be asked, so try to be in front of your gear when you call (we’ll be asking you to troubleshoot and test various setups).  If you suspect your gear may need to be repaired, please have the serial number available.
 
  • In the United States, call us at:
    (800) 898-3211 Monday-Friday, 10am-Noon & 1pm-3pm Pacific Time

  • Customers from outside the US:
    Contact your local distributor for technical support and/or service.

  • Should you need to contact Mackie headquarters in Woodinville, WA, you can reach us at 1-425-487-4333.
 

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